Privacy Policy

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Last Updated: 25/08/2023

At The Blocked Drain Co, we are committed to safeguarding the privacy of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us through phone, email, and WhatsApp communication. By accessing our services, you consent to the practices described in this policy.

Information We Collect:

We collect the following types of personal information:

1. Contact Information: This includes your name, phone number, email address, and physical address.
2. Communication Details: We may record and store information from phone conversations, emails, and WhatsApp chats for quality assurance and reference purposes.
3. Service Information: Any information related to the service you require, such as location details, drainage issues, and service history.

How We Use Your Information:

We use your personal information for the following purposes:

1. Service Delivery: To schedule appointments, provide drain services, and communicate with you regarding service updates.
2. Communication: To respond to inquiries, provide support, and share relevant information about our services.
3. Quality Assurance: To monitor and improve the quality of our services through review of communication and service records.
4. Marketing: With your consent, we may send promotional emails or messages about special offers, maintenance tips, and company updates.

Sharing Your Information:

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information under the following circumstances:

1. Service Partners: We may share your information with authorised service partners who assist in providing the requested services.
2. Legal Compliance: We may disclose your information if required by law or to protect our rights, privacy, safety, or property.
3. Consent: If you provide explicit consent, we may share your information as specified.

Data Security:

We take data security seriously and have implemented physical, electronic, and managerial measures to safeguard your information. While we strive to protect your personal information, no data transmission over the internet is completely secure. We encourage you to exercise caution when sharing sensitive information online.

Your Choices:

You have the following choices regarding your personal information:

1. Access and Correction: You may request access to your personal information and correct any inaccuracies.
2. Opt-Out: You can opt out of receiving marketing communications by following the instructions provided in the communication or contacting us directly.

Children's Privacy:

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to have the information removed.

Changes to Privacy Policy:

We may update this Privacy Policy from time to time. The most current version will be posted on our website.

Contact Us:

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at: info@theblockeddrainco.co.uk 

Your privacy is important to us, and we are committed to maintaining the confidentiality and security of your personal information. Thank you for choosing The Blocked Drain Co